Effective Date: April 8, 2025

Welcome to Grocyz.com. By using our website, you agree to our Terms & Services. Please read them carefully before placing any order.

1. General Terms

Grocyz.com is an online grocery shopping platform in Bangladesh. We provide grocery and daily essential products for personal use only.

By accessing or using our website, you agree to comply with these terms.

2. Orders & Payments

  • All product prices are shown in Bangladeshi Taka (BDT).
  • We accept Cash on Delivery (COD), Mobile Banking, and Online Payment.
  • Orders are subject to product availability and confirmation.
  • Grocyz.com reserves the right to cancel or refund any order due to stock unavailability, pricing errors, or technical issues.

3. Delivery Policy

We deliver products all over Bangladesh.

Delivery Time:

  • Inside Dhaka City: 1 to 3 working days
  • Outside Dhaka City: 2 to 4 working days

Delivery time may vary based on product availability, delivery location, and unforeseen circumstances.

For any delivery-related queries, contact us:
Email: [email protected]
Phone: +8801601661234

4. Return & Refund Policy

  • Products can be returned within 3 days of delivery if they are damaged, expired, or incorrect.
  • Refunds will be processed within 7 working days after verifying the issue.
  • To request a return or refund, please contact our support team.

5. Privacy Policy

We value your privacy. Customer information is used only for processing orders and improving our services. We do not share personal information with third parties without customer consent.

6. User Responsibility

Customers must provide accurate information during registration and placing orders. Grocyz.com is not responsible for delivery failures due to incorrect address or contact details provided by the customer.

7. Changes to Terms

Grocyz.com reserves the right to modify or update these Terms & Services at any time without prior notice. Updated terms will be available on this page.

8. Contact Information

For any questions or support, please contact us:

Email: [email protected]
Phone: +8801601661234
Website: www.grocyz.com