Account & Data Deletion

When we process your deletion request, we permanently remove or anonymise the following from our systems:

• Your name, email address, phone number, and profile photo.
• Saved delivery addresses and wishlist items.
• Newsletter subscription status.
• Product reviews and questions you've posted (we keep the text but detach it from your account).
• Loyalty points balance and transaction history.
• Authentication record at Firebase (you'll no longer be able to sign in with the same credentials).

Grocyz retains personal information only for as long as reasonably necessary for legitimate purposes, including order fulfilment, customer support, accounting, tax/legal obligations, returns/refunds, fraud prevention, dispute resolution, security and regulatory requirements. Because of this, certain transactional records may be kept even after an account is deleted:

• Order + invoice records: kept for as long as accounting and tax/legal obligations require. These are detached from your account and stored as anonymised transaction rows — name and contact are kept only insofar as they appear on the original tax invoice.
• Refund / return audit trails: retained for the same window as the parent order.
• Aggregate analytics: we may keep counts and trends (e.g. "100 acrylic paint sets sold in May") — these never identify you.

Deletion requests are submitted through Grocyz customer support. Use either option below.

Option A — By email (preferred)

Email info.grocyz@gmail.com with the subject "Account deletion request", from the address on file if your account has one. Include any details that help us verify the account is yours (full name, phone number used on orders, recent order numbers).

Option B — By phone or WhatsApp

Call +880 1601-661234 or message us on WhatsApp and ask for your account to be deleted. We'll ask for the same verification details before processing the request.

We respond within 5 working days and complete deletion within 30 days of the verified request — usually sooner.

If you signed up using Continue with Facebook, deleting your Grocyz account also disconnects the Facebook association on our side. You can additionally remove the Grocyz app from your Facebook account at any time:

1. Go to Facebook → Settings → Apps and Websites.
2. Find Grocyz in the active list and click Remove.

Removing the app at Facebook stops Facebook sending us new profile data but does not by itself delete your Grocyz account — use Option A or B above for that.

• You'll be signed out from every device.
• The email + phone you used will become available for someone else to sign up with — re-using them won't reopen your old account.
• You can place future orders as a guest, or sign up fresh — we won't recognise the previous account.
• Backups containing your data are overwritten on our standard 30-day rotation.

Email info.grocyz@gmail.com and we'll get back to you within 5 working days. For a broader view of what we collect and how we use it, see our Privacy Policy.