Privacy Policy

Grocyz Hypermarket respects customer privacy.

This Privacy Policy explains how Grocyz collects, uses, stores, protects and shares personal information when customers use Grocyz.com, create accounts, place orders, communicate with Grocyz or use related services.

Grocyz may collect:

Customer Information

• Name
• Mobile number
• Email address
• Account information

Delivery Information

• Delivery address
• District
• Area
• Postal code
• Recipient information
• Delivery instructions

Order Information

• Order number
• Products purchased
• Quantity
• Order value
• Discounts
• Loyalty points
• Referral information
• Order status
• Return/refund records

Payment Information

Payment-related information may be processed through third-party payment providers.

Grocyz should not store full card numbers, CVV/security codes or other sensitive payment credentials unless lawfully required and appropriately protected.

Communication Information

Grocyz may retain customer-service communications, including:

• Phone communications where lawfully recorded
• Email
• WhatsApp communications
• Support messages
• Complaints
• Return/refund communications

Technical Information

Grocyz may collect:

• IP address
• Browser information
• Device information
• Operating system
• Website activity
• Cookies
• Log information
• Security information

Information may be used to:

• Process orders
• Deliver products
• Verify orders
• Process payments
• Provide customer service
• Process returns/refunds
• Manage accounts
• Manage loyalty points
• Manage referral rewards
• Prevent fraud
• Maintain website security
• Improve products/services
• Analyze website performance
• Send service communications
• Send promotional communications where permitted
• Meet legal and regulatory obligations

Grocyz may share necessary information with service providers including:

• Courier companies
• Payment gateways
• SMS/OTP providers
• Email providers
• Hosting providers
• Cloud providers
• Analytics providers
• Advertising/marketing platforms
• Customer communication platforms

Only information reasonably necessary for the relevant service should be shared.

To deliver an order, Grocyz may provide the courier with information such as:

• Customer name
• Phone number
• Delivery address
• Order number
• COD amount
• Parcel information

This information is provided for order fulfilment and delivery.

Payment information may be processed by authorized payment service providers.

Grocyz may receive information such as:

• Payment status
• Transaction reference
• Payment method
• Amount paid

Grocyz should not unnecessarily retain sensitive payment credentials.

Grocyz may use cookies and similar technologies for:

• Login/session management
• Shopping cart functionality
• Preferences
• Analytics
• Website performance
• Security
• Marketing measurement

Where required, applicable consent mechanisms will be implemented.

Grocyz may send promotional communications where permitted.

Customers may request to stop promotional communications.

Transactional communications such as:

• Order confirmation
• Payment confirmation
• Delivery updates
• Security notices

may continue when necessary.

Grocyz will take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

No internet-based system can guarantee absolute security.

Grocyz will retain personal information only for as long as reasonably necessary for legitimate purposes, including:

• Order fulfilment
• Customer support
• Accounting
• Tax/legal obligations
• Returns/refunds
• Fraud prevention
• Dispute resolution
• Security
• Regulatory requirements

Subject to applicable law, customers may have rights regarding their personal information, including applicable rights to:

• Request access
• Request correction
• Request deletion where legally applicable
• Withdraw applicable consent
• Object to certain processing
• Make privacy-related complaints

Requests may be submitted through Grocyz customer support.

Grocyz may disclose personal information where reasonably necessary:

• To provide requested services
• To fulfil orders
• To process payments
• To deliver products
• To protect Grocyz/customers against fraud
• To comply with legal requirements
• To respond to lawful government requests
• To resolve disputes

Grocyz does not knowingly seek unnecessary personal information from children.

Where applicable, purchases or account activities involving children should be undertaken with appropriate parent/guardian involvement.

Grocyz may link to third-party websites, social-media platforms and external services.

Grocyz is not responsible for the privacy practices of third-party websites.

Some third-party technology providers may process information outside Bangladesh.

Where applicable, Grocyz will consider relevant legal requirements concerning international data processing or transfers.

Grocyz intends to handle personal information in accordance with applicable Bangladesh data-protection requirements, including the Personal Data Protection Act, 2026, and any applicable rules, regulations or amendments.

Grocyz may update this Privacy Policy when necessary.

The updated version will be published on Grocyz.com with the applicable effective date.

For privacy questions or requests:

Grocyz Hypermarket

Email: info.grocyz@gmail.com

Phone/WhatsApp: +880 1601-661234 (WhatsApp)